What Our Clients Say
Authentic feedback from Malaysian organisations that have engaged Tenaga Tech for AI integration and training work.
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Client Organisations
4.7
Average Client Rating
92%
Project Satisfaction Rate
6
Years in Operation
Feedback from Clients
"We brought Tenaga Tech in to help us think through a decision support tool for our credit risk team. What stood out was how much effort went into understanding our existing process before any building started. The final dashboard is something the team actually uses daily — not something we had to explain to them."
Zahari bin Azman
Head of Credit Risk, Kuala Lumpur
February 2025
"The collaboration workshop was genuinely useful — and I don't say that lightly about training sessions. Our IT and operations teams had been talking past each other for months about an AI project. After one day with Priya's facilitation, we had a shared framework and an agreed first step. We've since scoped our first chatbot project with Tenaga Tech."
Nurul Rashidah
Operations Director, Shah Alam
January 2025
"We deployed an internal HR chatbot for our 400-person company. The knowledge base curation took longer than we initially estimated — mostly because we realised how inconsistent our policy documents were — but the team was patient and worked through it systematically. The chatbot now handles around 60% of routine HR queries without any human involvement."
Tan Kwan Meng
HR Manager, Petaling Jaya
March 2025
"I appreciated that Ahmad was direct about what their system could and couldn't do within our budget. Other vendors we spoke to were much more optimistic in ways that felt unrealistic. Tenaga Tech delivered exactly what they scoped — no surprises in either direction."
Siti binti Vahab
Digital Lead, George Town
December 2024
"We ran two workshops — one for our management team and one for frontline supervisors — to get alignment across different levels before rolling out an AI-assisted scheduling tool. The content was adapted between the two sessions in a way that felt thoughtful rather than just the same material re-delivered."
Rajesh Gopal
General Manager, Johor Bahru
January 2025
"The documentation they left us with is genuinely useful — not the kind of technical spec that only the person who wrote it can understand. Our in-house developer was able to make configuration changes three months later without needing to go back to Tenaga Tech, which was exactly the point."
Chong Wei Lin
IT Director, Klang Valley
February 2025
Engagements in Detail
Logistics Company — Decision Support for Fleet Scheduling
Challenge
A mid-sized logistics company in Selangor was scheduling fleet routes using a combination of spreadsheets and individual dispatcher knowledge. During peak periods, this process broke down and led to delayed deliveries and unnecessary fuel costs.
Solution
Tenaga Tech built a decision support dashboard integrating live route data, historical delivery patterns, and vehicle availability. The tool surfaced scheduling recommendations that dispatchers could accept or modify, keeping human judgement in the loop.
Results
Dispatch planning time reduced by approximately 35%. Fuel usage per delivery dropped meaningfully over the following quarter. Dispatchers described the tool as useful rather than intrusive — a response the team considered a key measure of adoption quality.
Project duration: 6 weeks
Healthcare Administration — IT Helpdesk Chatbot
Challenge
A private clinic group with six locations in the Klang Valley had a two-person IT team responding to repetitive queries from clinical and administrative staff — password resets, system access, and basic software issues that consumed a disproportionate amount of their working day.
Solution
An internal chatbot deployed on the clinic's existing messaging platform. The knowledge base was built from the IT team's own documented procedures, with escalation triggers set for queries requiring human intervention. The chatbot uses terminology familiar to clinical staff rather than IT jargon.
Results
Routine queries handled without IT team involvement rose to around 65% within two months of deployment. IT staff reported being able to focus on more complex issues and planned system work. Staff at all locations adopted the chatbot without dedicated training sessions.
Project duration: 5 weeks
Financial Services Firm — Cross-Team AI Alignment Workshop
Challenge
A financial advisory firm in KL had a data team exploring AI tools for client segmentation while the client-facing teams remained uncertain about what AI would change in their work. Leadership wanted alignment before committing budget to a technical project.
Solution
A facilitated one-day workshop with eight participants across the data, advisory, and compliance teams. Structured exercises moved from problem definition to evaluation criteria to a prioritised set of AI opportunities the whole group agreed had merit.
Results
The firm left the workshop with a jointly agreed shortlist of two AI initiatives to pursue, with clear ownership and evaluation criteria. Both the data team and the advisory team described the session as a useful shift from the earlier dynamic. One initiative moved to scoping within six weeks.
Workshop duration: 1 day
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