These Terms and Conditions ("Agreement") govern the relationship between Tenaga Tech ("we", "us", "our") and any individual or organisation ("Client", "you", "your") that engages our services or accesses our website. By proceeding with any engagement, you indicate that you have read and understood these terms.
1. Definitions
- "Service" means any consulting, workshop, or development work provided by Tenaga Tech as described in a proposal or agreement.
- "Client" or "you" means the individual, company, or organisation engaging our services.
- "We", "us", "our" refers to Tenaga Tech, registered and operating in Kuala Lumpur, Malaysia.
- "Deliverable" means any output, report, software, plan, or documentation produced as part of a Service engagement.
- "Agreement" means these Terms and Conditions together with any project proposal or statement of work accepted in writing by both parties.
- "Confidential Information" means any non-public business, technical, or operational information shared during the course of an engagement.
2. Acceptance of Terms
By submitting a contact form, signing a project proposal, making a payment, or otherwise engaging with our services, you agree to be bound by this Agreement. If you are entering this Agreement on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.
Clients must be at least 18 years of age or have the legal capacity to enter into binding contracts under Malaysian law. We do not knowingly engage with individuals who lack such capacity.
3. Service Description
Tenaga Tech provides AI integration consulting and development services to organisations operating in Malaysia and the broader Southeast Asian region. Our current service offerings include:
- AI-Driven Decision Support Systems — Consulting and development support to help organisations build structured decision tools grounded in data analysis and business logic.
- Team AI Collaboration Workshops — Facilitated sessions that help cross-functional teams align on AI project scoping, communication, and evaluation criteria.
- Enterprise Chatbot Development — Full-cycle development of internal chatbots for IT helpdesk, HR enquiry, and operational knowledge management use cases.
The precise scope, timeline, and deliverables for each engagement are defined in a written proposal agreed upon by both parties prior to commencement. Service availability is subject to team capacity and scheduling.
4. User Responsibilities
4.1 Accurate Information
You agree to provide accurate, complete, and current information when engaging with us, including details about your organisation, technical environment, data sources, and objectives. Inaccurate information may affect the quality of the deliverables.
4.2 Cooperation
Many of our services require active participation from your internal teams. You agree to make relevant staff available for interviews, workshops, reviews, and testing sessions at agreed times.
4.3 Acceptable Use
You agree not to use any deliverables or outputs from our services for purposes that are unlawful, harmful, discriminatory, or contrary to any applicable regulation, including the Malaysian Personal Data Protection Act 2010 (PDPA).
4.4 Prohibited Activities
- Reverse engineering any proprietary tools or methodologies provided during an engagement
- Reselling or sublicensing deliverables without prior written consent
- Using deliverables in ways that cause harm to third parties
- Misrepresenting the origin or nature of any AI outputs to end users
5. Intellectual Property
5.1 Our IP
All methodologies, frameworks, templates, and tools developed by Tenaga Tech prior to or independently of a client engagement remain our exclusive intellectual property. Nothing in this Agreement transfers ownership of our underlying approaches to you.
5.2 Client IP
All data, documentation, and materials you provide to us remain your intellectual property. We do not claim ownership over your information and will not use it outside the scope of your engagement.
5.3 Deliverables
Upon full payment of all fees, you are granted a non-exclusive, non-transferable licence to use the deliverables produced for your engagement for internal business purposes. Ownership of custom-developed software components transfers to you upon final payment unless otherwise specified in the project proposal.
5.4 Portfolio Reference
Unless you request otherwise in writing, we may reference the nature and scope of work completed (without disclosing confidential details) in our portfolio, case studies, or business development materials.
6. Payment Terms
6.1 Fees
Our current service fees are denominated in Malaysian Ringgit (RM) and are as published in our proposals. Prices are subject to change for new engagements with reasonable notice.
6.2 Payment Schedule
Unless otherwise agreed in a project proposal, payment terms are as follows: 50% of the project fee is due upon agreement, and the remaining 50% is due upon delivery of the final deliverable. For workshops, full payment is due at least five (5) business days before the scheduled session date.
6.3 Payment Methods
We accept bank transfers to Malaysian bank accounts and online payment methods as communicated in individual invoices. All payments must be made in Malaysian Ringgit.
6.4 Late Payment
Outstanding balances beyond 14 days of the due date may incur a service charge. We reserve the right to pause or suspend ongoing work until outstanding balances are settled.
6.5 Refunds
Refund eligibility is determined on a case-by-case basis. For workshops cancelled with less than three (3) business days' notice, the deposit may not be refunded. For project work already commenced, refunds will reflect the portion of work not yet completed. We will always aim to resolve payment disputes fairly and transparently.
7. Service-Specific Terms
7.1 Decision Support System Engagements
The accuracy of decision support outputs depends on the quality and completeness of data provided by the Client. Tenaga Tech is not responsible for decisions made based on model outputs. We will document model assumptions and limitations as part of every engagement.
7.2 Workshop Engagements
Workshop outcomes depend significantly on participant engagement and attendance. We recommend a minimum participant count of eight (8) and a maximum of twenty-five (25) per session. Rescheduling is available with at least five (5) business days' notice at no additional cost.
7.3 Chatbot Development Engagements
Chatbot performance is contingent on the quality and coverage of the knowledge base provided or developed during the engagement. Post-deployment maintenance and updates beyond the agreed scope are subject to a separate service arrangement. We provide a 30-day support window after deployment for bug fixes directly related to our implementation work.
8. Disclaimers
Our services are provided in good faith and based on our expertise in AI integration. However:
- We do not guarantee specific business outcomes, revenue increases, or performance improvements from any service.
- AI-based tools and systems involve inherent uncertainty and should be used as decision-support aids rather than definitive answers.
- We are not a licensed financial, legal, or medical advisory firm. No content produced during an engagement constitutes regulated professional advice in those domains.
- Third-party platforms, APIs, and data sources integrated during an engagement are subject to their own terms and we are not responsible for changes to their availability or behaviour.
9. Limitation of Liability
To the fullest extent permitted by Malaysian law, our total liability to you for any claim arising from an engagement shall not exceed the total fees paid by you for that specific engagement.
We are not liable for indirect, consequential, incidental, or punitive damages, including but not limited to loss of data, loss of profit, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.
Nothing in this Agreement excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.
10. Indemnification
You agree to indemnify and hold harmless Tenaga Tech, its employees, contractors, and representatives from any claims, losses, damages, or expenses (including reasonable legal costs) arising from: your use of our deliverables in a manner not consistent with this Agreement; inaccurate or incomplete information provided during an engagement; or your violation of any applicable law or third-party rights.
11. Termination
11.1 By Either Party
Either party may terminate an engagement with fourteen (14) days' written notice. Upon termination, you will pay for all work completed up to the termination date.
11.2 By Tenaga Tech
We reserve the right to terminate an engagement immediately if a Client engages in conduct that is abusive, fraudulent, or in material breach of this Agreement.
11.3 Survival
Provisions relating to intellectual property, confidentiality, payment of outstanding fees, limitation of liability, and dispute resolution shall survive termination of this Agreement.
12. Dispute Resolution
12.1 Governing Law
This Agreement is governed by the laws of Malaysia. Any dispute shall be subject to the non-exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
12.2 Informal Resolution
We encourage both parties to attempt to resolve any dispute informally first. Please contact us at [email protected] to describe the concern. We will acknowledge your message within three (3) business days and work with you in good faith toward a resolution.
12.3 Mediation
If informal resolution is unsuccessful, the parties may agree to engage a neutral mediator before pursuing formal legal proceedings. Costs of mediation shall be shared equally unless otherwise agreed.
13. General Provisions
- Entire Agreement: This Agreement, together with any applicable project proposal, constitutes the full agreement between the parties and supersedes all prior understandings.
- Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions continue in full force.
- Waiver: Failure to enforce any provision of this Agreement does not constitute a waiver of that right.
- Assignment: You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign our obligations to a successor entity with reasonable notice to you.
- Notices: Formal notices should be sent in writing to the addresses specified in the project proposal or to [email protected].
14. Changes to Terms
We may update these Terms and Conditions from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last Updated" date at the top of this page. For active engagements, material changes will be communicated to you directly. Continued engagement with our services after any changes constitutes acceptance of the updated terms.
15. Contact Information
For questions about these terms, please contact our legal team:
- Email: [email protected]
- Address: Tenaga Tech, 19 Jalan Bangsar, 59200 Kuala Lumpur, Malaysia
- Phone: +60 3-8946 1527