Privacy Policy

Tenaga Tech ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website at tenagatech.world or engage us for services. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about this policy, please contact us at [email protected].

1. What Personal Data We Collect

We collect personal data through:

• Contact forms on our website (name, email address, phone number, and any information you include in your message)
• Email and phone communications initiated by you
• Website analytics tools that collect browsing data
• Cookies and similar technologies (see our Cookie Policy)

We do not collect sensitive personal data (as defined under PDPA) without explicit consent.

2. Why We Collect and Use Your Data

Personal data is collected and used for the following purposes:

• Responding to enquiries and communications
• Delivering contracted services and project work
• Sending relevant updates about our services (only with your consent)
• Improving our website and understanding how it is used
• Meeting legal and regulatory obligations

Legal Basis for Processing

We process your data on the basis of: (a) your consent where provided; (b) the performance of a contract or pre-contractual steps at your request; or (c) our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

3. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy. Enquiry data is typically retained for up to 24 months. Project-related data is retained for the duration of the engagement and up to 3 years thereafter for record-keeping purposes. You may request deletion at any time (subject to legal retention requirements).

4. Sharing Your Data

We do not sell personal data. We may share data with:

• Third-party service providers who assist with website hosting, analytics, or communication tools — subject to data processing agreements
• Legal authorities where required by Malaysian law

We require third parties to handle your data only for specified purposes and in line with applicable data protection standards.

5. Third-Party Services

Our website may use the following third-party services that process data independently:

• Google Analytics — website usage analysis
• Google Maps — location display (embedded iframe)

Each provider has their own privacy policy governing how they handle data. We encourage you to review those policies if you have concerns about specific services.

6. Data Protection Measures

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or loss. These include encrypted data transmission (HTTPS), access controls, and regular internal reviews of data handling practices. In the event of a data breach that poses a risk to your rights, we will notify affected parties in accordance with PDPA requirements.

7. Cookies

We use cookies to improve your experience on our website. Details of the cookies we use and your options for managing them are set out in our Cookie Policy.

8. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing where consent was the legal basis
• Request that we cease processing your data for direct marketing
• Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been infringed

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing personal information.

10. Children's Privacy

Our services are directed at businesses and are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated on this page with an updated "Last Updated" date. Continued use of our website or services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related enquiries or to exercise your rights:

Tenaga Tech
19 Jalan Bangsar, 59200 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-8946 1527